About us

Your National Field Service Powerhouse

As a proud member of The Hiive Group, our family of brands—Install Ezi, TooEzi, and Install & Fix Solutions—specialise in bespoke service solutions for leading retailers and brands.

We don’t just deliver products; we bring brands to life inside your customers’ homes. From the first expert assembly to long-term maintenance, we ensure your products perform at their peak year after year. By combining a national footprint with technical excellence, we provide the final, vital link in your customer journey.

Who we are

The National Leaders in Bespoke After-Sales Solutions.

We exist to make sure your brand delivers—long after the customer leaves the store. We are a proudly Australian-owned group of experts specialising in white-glove delivery, installation, assembly and warranty solutions.

100% Focused: After-sales is our core business, not an afterthought.
Tech-Driven: Our proprietary, class-leading software ensures every program is tailored and transparent.
Expert-Led: From complex installations to national warranty solutions, our team handles the heavy lifting so you don’t have to.

We bring your brand to life, one doorstep at a time.

Why do our clients work with us ?

Why leading brands partner with the hive group?

In a crowded market, a true point of difference is rare. At Install Ezi and across The Hiive Group, we don’t just “tick the box”—we own the final mile. While many businesses view after-sales as a challenging afterthought, it is 100% of our focus. We help you deliver where your competitors falter. Here is why the world’s best brands trust us:

Custom Solutions:

Your Brand, Your Way

Forget rigid, "one-size-fits-all" systems. While most providers are limited by the "box" their ERP software was built in, our tech-led model is designed to be flexible. We build after-sales programs around your specific requirements, ensuring our service feels like a seamless extension of your brand.

Customer First:

Turning Cost into Opportunity

We believe the after-sale period is the most sensitive part of the customer journey. When a technician enters a customer’s home, it is a critical moment to make a lasting, positive impact. We treat after-sales as a brand-building opportunity, not just a service cost, ensuring your products are brought to life with care.

Unmatched Value:

Scale Meets Efficiency

Precision: Our specialized platform ensures every job is executed with pinpoint accuracy.
Cost management. Our variable cost model means you only pay for what you use. This unlocks capital you can reinvest into your products, rather than in fixed overheads and specialist staffing.

Vetted, Licensed & Insured:

Removing the Risk

Australia and New Zealand are highly regulated and geographically dispersed markets. Finding the right talent is complex—but we’ve done the hard work for you. With a network of 4,000+ vetted contractors, we match the right trade to your specific task. We handle the licenses, the insurances, and the vetting, so you never have to risk your brand reputation on an untested tradie.

Data & Visibility:

From "Black Hole" to Actionable Insight

For many brands, the after-sales process is a data black hole. Our tech-forward platform changes that, providing real-time visibility for you and your customers. We turn messy logistics into powerful insights, helping you understand product performance, failure rates, and root causes to drive future business growth.

Absolute Security & Peace of Mind:

We partner with global brands whose commitment to data security is non-negotiable. Our business is configured to meet the highest security standards, ensuring that your data—and your customers' privacy—is protected with absolute integrity.

Flexible Solutions - Install Ezi offers a multi-faceted, flexible solution across assembly, delivery and installation services. Utilising our “Cloud-based” software system, Beehiive, we are enabled with a LIVE view of our nationwide service network. Monitoring our authorised and accredited trades people we know the status of work in the system in real time.

Complete suite of services for clients - We work with you to design a service solution for your business. Delivery, installation, assembly, repair solutions are all available. These are backed by Beehiive, our class leading job management platform, experienced customer service teams and international spare parts supply chain solutions

Concierge service model - Every job precision matched to the right field solutions team. We manage customer and client experience end-end with systemised prompts to follow up customers and service providers. The service provider is closely monitored to ensure the best service is provided to the client within specified job parameters.

Bespoke software enables quality service - Beehiive is proprietary to our business, developed by ourselves to give prompt feedback to customers and for our client managers to provide concierge style service delivery driving the trades to perform on time. We take our client's KPI's seriously delivering outcomes their customers require.

Every job matters - Every job passes through an audit process by our teams on job completion. Pictures and customer feedback are reviewed to ensure the job was done properly and the customer was satisfied. Processes are in place for any job not passing the quality and customer satisfaction test.

We are an Australian owned business with a rich 69 year service industry history. We’ve evolved from electronic repairs and services to the provision of nationwide networks of reliable service personnel capable of product installation, repair and assembly services managed by our bespoke software – Beehiive.

With our sister company Install & Fix we have more than 30 clients we work with across the APAC region due to our proven record of adding value to the customer experience of bringing products to life.

Jobs a year

100000

Jobs completed since 2014

100000 +

Active service partners across ANZ

500 +

Customer satisfaction from +77,000 ratings

0 /5

Why trust Install Ezi

Our network of trusted, customer focused Service Partners are insured, experienced and qualified in whatever their trade demands. Through Beehiive, our Field Management platform, we ensure that each of our Service Partners have the credentials and qualifications to ensure your customers are served safely and at the highest level quality. Through job profiling and performance tracking we custom match each job to the Service Partner who best meets the immediate needs our clients.

Our coverage

Australia

New Zealand

Our trusted platform beehiive

The API integrations we have with our clients enable us to give real time activity and results and each client has customed integrations to meet the requirements of that business. We are a pure B2B platform offering solutions on scale.

Beehiive is completely web-based platform. Nothing to install on your computers, iPhone, smartphone or tablet, no new hardware is required. It doesn’t matter if you use Windows, Mac, Linux, or Unix. All you need is a broadband internet connection and web-browser.

Beehiive software is fully featured. This allows us to provide Service Partners with simple, innovative and intuitive features not previously possible in a web-based application.

We use Beehiive to share data with retailers, manufacturers, factories and end-customers as required. Beehiive is designed to allow us to receive work orders directly from clients via a custom store portal, email or via API process direct into our system. Our system is designed to “connect” to corporate priority systems and can be programmed to push and pull information.

Beehiive service CRM drives our service delivery. Live data monitoring, KPI performance, risk management and customer experience feedback at your fingertips.

Our clients have an open view of all open or closed cases. Reporting is available at any time from the historical and live data. One login provides view of all works in a live environment filtered by numerous fields from multi-country view to one type of product in a specific town or territory. Beehiive simplifies the process of managing high volumes of service cases. Beehiive records and tracks the lifecycle of all service cases against performance KPI's prompting managers to act on non-compliant timelines.

Beehiive is Australian owned and developed software. Our team of software developers are available to customise and integrate to client's requirements and systems with simple, innovative and intuitive features in a web-based application.

Our systems and infrastructure are penetration tested frequently to minimise any risk of a potential security and data breach. Analytics from penetration testing are triaged and presented with information about severity and how to replicate the web, mobile or cloud application vulnerability. Our team ensure continual remediation efforts of our platform maximise security our client data — something you can’t get with traditional application security tools.

Gain a scalable solution managed more efficiently using Beehiive’s standardized workflow solutions & single screen info-view.

Beehiive provides standard workflow processes for each service request in a streamlined, controlled manner maintaining robust records, accreditation & documentation across multiple elements of the service pipeline integrated into one screen with live updates and tracking. The benefits:

Improve productivity & cross-functional collaboration
A seamless flow of information across functions “LIVE”
Standardized, repeatable and measurable processes to drive branded service
Common interface across all functions and processes provide “LIVE” feedback reducing work-in-progress due to quick to action processes
Integrated document management system for compliance and communication
Smart-forms & audit trails ensure data consistency, drives down complaints and costs
Workflows ensure data, risk and business governance

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If you feel Beehiive could suit your businesses requirements,

we also have licencing available: – leads to submit enquiry form

Management Team

Andrew Hensley

Director Operations - Information Technology Services